Privacy Policy

Last update: November 4, 2025

1. General Information

Paisa Tours RD («we,» «us,» or «the company») respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website paisatoursrd.com or use our tour and excursion services in the Dominican Republic.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide to us when:

• Make a reservation: Full name, email address, phone number, country of origin, hotel of accommodation, number of passengers, special preferences
• He/She contacts us: Contact information, content of your messages
• Subscribe to our newsletter: Email and communication preferences
• Participate in surveys or leave reviews: Opinions, comments and ratings

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Technical data: IP address, browser type, operating system, pages visited, time spent on site
• Cookies and similar technologies: To improve your experience and analyze site usage
• Approximate location data: Based on your IP address to personalize content

3. How We Use Your Information

We use your personal data for:

3.1 Provision of Services

• Process and confirm your tour bookings
• Coordinate hotel pickups and tour logistics
• Providing tour guides and contracted services
• Manage payments and billing

3.2 Communication

• Send booking confirmations and reminders
• Answering inquiries and requests for information
• Send special offers (only if you have given your consent)
• Request reviews and feedback after your tour

3.3 Improvement and Marketing

• Analyze preferences to improve our services
• Personalize content and offers
• Conduct market research
• Comply with legal and tax obligations

4. Legal Basis for Data Processing

We process your personal data under the following legal bases:

• Contract execution: To fulfill our contractual obligations in providing tours
• Consent: When you have given explicit permission (e.g., newsletter)
• Legitimate interest: To improve services, prevent fraud, and protect our business
• Legal obligation: To comply with the tax and regulatory requirements of the Dominican Republic

5. Sharing Information with Third Parties

We only share your information when necessary:

5.1 Service Providers

• Local tour operators: To carry out the booked excursions
• Carriers: To coordinate pickups and transfers
• Payment processors: To manage secure transactions (Stripe, PayPal)
• Email marketing services: To send communications (if you have consented)

5.2 Legal Requirements

We may disclose your information if required by law or for:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

5.3 Commercial Transfers

In the event of a merger, sale or transfer of assets, your data may be transferred to the new owner.

We do NOT sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Restricted access to personal information (authorized personnel only)
• Secure storage on protected servers
• Periodic security reviews and updates
• Confidentiality agreements with suppliers

However, no internet transmission method is 100% secure. We do our best, but we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary:

• Booking information: 5 years (Dominican Republic tax requirement)
• Marketing data: Until you withdraw your consent
• Technical cookies: According to your browser settings
• Communication records: 2 years for support and quality

After these periods, we securely delete or anonymize your data.

8. Your Rights

In accordance with applicable data protection laws, you have the right to:

8.1 Access and Control Rights

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Elimination: Request deletion of your data (right to be forgotten)
• Restriction: Limit the processing of your data
• Portability: Receive your data in a structured format
• Opposition: To oppose certain processing (e.g., direct marketing)

8.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• E-mail: [your-email@paisatoursrd.com]
• WhatsApp: [your WhatsApp number]
• Address: [Your physical address in Punta Cana]

We will respond to your request within a maximum of 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies to:

9.1 Types of Cookies

Essential (necessary) Cookies:

• Basic site functionality
• Shopping cart and booking process
• Security and fraud prevention

Performance Cookies:

• Google Analytics for traffic analysis
• Site performance metrics

Marketing Cookies (optional):

• Facebook Pixel and Google Ads for remarketing
• Ad personalization

9.2 Cookie Control

You can manage cookies from:

• Your browser settings
• Our cookie consent banner
• Browser privacy tools

Rejecting non-essential cookies may affect some site functionalities.

10. Links to Third-Party Sites

Our site may contain links to external sites (social networks, payment processors, tourist attractions). We are not responsible for the privacy practices of these sites. We recommend that you read their privacy policies.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not intentionally collect information from minors without parental consent. If we discover that we have collected data from a minor, we will delete it immediately.

12. International Data Transfers

Your data may be processed on servers located outside the Dominican Republic. We guarantee that these transfers comply with adequate protection standards through:

• Standard contractual clauses
• Vendor privacy certifications
• Additional security measures

13. Email Marketing

If you subscribe to our newsletter or agree to receive marketing communications:

• We will only send relevant content about tours and offers.
• You can unsubscribe at any time using the link in each email.
• We will not share your email with third parties for marketing purposes.
• We respect applicable anti-spam laws

14. Changes to this Policy

We may update this Privacy Policy from time to time. Significant changes will be notified through:

• Featured notice on our website
• Email registered users (for material changes)
• Update of the date "Last updated" above

Your continued use of the site after changes constitutes acceptance of the updated policy.

15. Jurisdiction and Applicable Law

This Privacy Policy is governed by the laws of the Dominican Republic, including:

• Law 172-13 on the Protection of Personal Data
• Regulations of the Dominican Institute of Telecommunications (INDOTEL)
• Applicable regulations in the tourism sector

For disputes related to privacy, the courts of the Dominican Republic will apply.

16. Contact and Questions

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices:

Paisa Tours RD
Data Protection Officer

• E-mail: [contacto@paisatoursrd.com]
• Phone/WhatsApp: +1 (849) 429-8931
• Business hours: Monday to Sunday, 8:00 AM – 8:00 PM (Dominican Republic Time)

We are committed to responding to all privacy inquiries within a reasonable timeframe.

Consent

By using our website paisatoursrd.com, making a reservation or providing your personal data, you acknowledge that you have read, understood and accepted this Privacy Policy.

Last review: November 4, 2025
Version: 1.0

Paisa Tours RD – Tours and Excursions in Punta Cana and the Dominican Republic